Job Summary
We are seeking an experienced Systems Administrator to provide onsite IT support in a warehouse environment. The role involves troubleshooting Windows servers, printers, hardware, software, and network connectivity while managing support tickets and ensuring smooth day-to-day IT operations.
Roles and Responsibilities
- Provide onsite technical support and serve as the first point of contact for IT issues.
- Administer and troubleshoot Windows Server environments, preferably Windows Server 2016 and later.
- Manage Windows Print Server services and configure, maintain, and troubleshoot printers across different makes and models.
- Diagnose technical issues using Windows Event Logs, command-line utilities, and application logs.
- Troubleshoot TCP/IP connectivity and basic network-related issues.
- Manage incoming support tickets, prioritize incidents, and resolve technical issues within established timelines.
- Support Active Directory user and computer administration, file share permissions, and access management.
- Assist with Mobile Device Management (MDM), DHCP, and DNS administration as needed.
- Support Zebra printers and warehouse-related IT equipment.
- Document troubleshooting steps, resolutions, and system configurations.
Required Skills
- 5–7 years of Windows Server administration experience, preferably Windows Server 2016 or later.
- Windows Print Server administration and troubleshooting.
- Printer configuration and troubleshooting across multiple makes and models.
- Windows troubleshooting using Event Viewer, command-line utilities, and application logs.
- Basic TCP/IP networking and network connectivity troubleshooting.
- Strong customer service, communication, problem-solving, and ticket management skills.
Preferred Skills
- Mobile Device Management (MDM).
- Zebra printer configuration and support.
- Active Directory user and computer administration.
- File share and NTFS permission management.
- DHCP and DNS troubleshooting and administration.
- Experience providing IT support in warehouse or operational environments.