Role and Responsibilities

• Provide Tier 1 support, troubleshooting system issues and ensuring minimal downtime.
• Monitor infrastructure and application health using ELK, Grafana, Kubernetes Dashboard, and Dynatrace.
• Write SQL queries for data analysis and system troubleshooting.
• Create and manage dashboards in ELK and Dynatrace for real-time monitoring and insights.
• Collaborate with cross-functional teams to resolve technical issues and optimize system performance.
• Maintain documentation for systems and processes.

Required Skills

• 5+ years of Tier 1 support experience.
• Proficiency in monitoring tools: ELK Stack, Grafana, Dynatrace, Kubernetes Dashboard.
• Strong SQL querying skills.
• Experience in dashboard creation and customization in ELK and Dynatrace.
• Excellent problem-solving and communication skills.

Preferred

• Relevant certifications (e.g., Dynatrace, ELK, AWS).
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Basic scripting or automation knowledge.

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