What You’ll Do:
- Provide advanced technical support for PCs, Macs, software, mobile devices, and networks.
- Deliver exceptional, proactive support for executive leadership in the office, at home, or during offsite meetings and events.
- Act as the lead technical resource during executive meetings, broadcasts, and special events—ensuring seamless technology, speaking when needed, and coordinating all technical aspects.
- Provide walk-up technical support and quick fixes at our onsite Tech Bar.
- Consult with executives to understand unique work styles and recommend the best technology solutions for their needs.
- Troubleshoot and resolve technical issues quickly via phone, chat, in person, or onsite support.
- Manage projects and tasks from start to finish, ensuring successful outcomes every time.
- Maintain clear documentation and knowledge articles to help the team deliver consistent, top-tier support.
- Collaborate with other IT teams to coordinate hardware procurement, upgrades, and security compliance.
- Mentor junior team members and help build a culture of excellent customer service.
MINIMUM EDUCATIONAL AND RELATED WORK EXPERIENCE:
Associate’s or Bachelor’s degree in IT, Computer Science, OR 3+ years of experience in desktop support and network troubleshooting for PCs and Macs.