Support Engineer (Tier III)

Primary Responsibilities

• Debug and troubleshoot production and application issues by analyzing logs, code behavior, and system interactions
• Work closely with engineering teams to identify root causes and implement effective fixes or workarounds
• Write scripts and lightweight tools to automate debugging, monitoring, or operational tasks
• Support and validate APIs, integrations, and backend services across distributed systems
• Contribute to continuous improvement of support processes through automation and simplification
• Collaborate with cross-functional teams to ensure system stability and performance

Required Skills & Experience

• 2–4 years of experience in technical support, application support, software engineering, or a similar hands-on technical role
• Experience working with or supporting .NET (C#) and/or Node.js applications
• Ability to read and understand application code for debugging and troubleshooting purposes
• Strong working knowledge of SQL, RESTful APIs, and tools like Postman or curl
• Familiarity with scripting/programming languages such as C#, JavaScript/TypeScript, Python, PowerShell, or Bash
• Understanding of web applications, system integrations, and distributed system troubleshooting
• Exposure to modern development and deployment workflows including Git, CI/CD pipelines, Docker, or Kubernetes

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