Support Analyst

2T Consulting

Canton, MA/ Canton, ME

Posted On: Jun 14, 2024

Posted On: Jun 14, 2024

Job Overview

Job Type

Full-time

Experience

6 - 8 Years

Salary

Depends on Experience

Work Arrangement

On-Site

Travel Requirement

0%

Required Skills

  • SQL
  • ServiceNow
  • SolarWinds
  • Dynatrace
  • TIDAL
Job Description
Responsibilities
  • Provide L2 application production support.
  • Execute predefined and service requests, routine tasks from business and IT teams, recurring tasks, and manual processes. 
  • System, application, and database job cycle monitoring.
  • Provide incident management services to restore normal service operations while minimizing impact on business operations. 
  • Conducting analysis, troubleshooting, and resolving incidents opened for Production Application systems.
  • Maintaining Service Level Agreements with business partners.

 

Required Experience
  • Experience in working in Application/Platform Monitoring.
  • Experience in Dynatrace and SolarWinds.
  • Experience in SRE.
  • Experience in ServiceNow.
  • Experience in scheduling & Monitoring batch jobs using schedular Tools (Preferred: TIDAL).
  • Experience in Production support handling Incident Management & Problem Management.
  • Experience in Troubleshooting and Root cause Analysis.

Job ID: 2C240237


Posted By

Shayne

Sr. Recruiter


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