•Be an expert with respect to the product line and usability.
•Create and communicate visual layouts and proof-of-concepts.
•Good understanding of competitive landscape.
•Maintain and share deep understanding of the product from the end-user perspective.
•Research available technologies and capabilities in order to drive the most effective product solutions.
•Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.
•Occasional travel for client-site visits or industry tradeshows.
•May also manage other program or project managers.
•Occasional staff selection, coaching, goals, performance, and evaluations.
•Share job knowledge, skills and ideas with other employees.
•Follow the company Code of Ethics and inContact policies and procedures at all times.
•Communicate in an effective and professional way with customers in and outside of inContact.

Required Education, Experience and Job Related Skills:
•Bachelors or Masters Degree in Computer Science, Information Technology or related field or equivalent work experience required. Technical or industry certifications are preferred in addition to the required education/experience.
•5+ years of project leadership in a cross-functional environment
•4-5+ years hands-on experience working in a key software development lifecycle role
•3+ year of demonstrated success defining and launching products
•3+ years of demonstrated experience writing software specifications
•Experience with Agile/Scrum, RUP, and other modern development methodologies - preferably serving as a Scrum Master
•Demonstrated progressive work experience in a lead role
•Proactive, responsive and committed to removing roadblocks to fulfill timelines
•Strategic thinker, consensus builder
•Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
•Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
•Experience working with and influencing cross-functional teams without formal authority
•Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields
•Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
•Excellent facilitation, interviewing, and presentation skills
•Excellent written and verbal communications skills

Experience Preferred:
•Product Management experience using formal techniques and principles
•Experience working with graphical user experience and user interface design
•Experience working with object-oriented software development, web services, web development or other similar technical products
•Understanding of standard engineering processes and software development methodologies
•Experience with user acceptance testing, regression testing, integration testing.
•PMI, PMP, Certified Scrum Practioner, Certified Scrum Master certifications