Roles and Responsibilities

• Develop and implement the technical standards for Windows, macOS, SCCM. 
• Implement capacity planning for shared services 
• Work with the architects to evaluate new technologies and perform POCs (Proof of Concept labs) to extend the multi-year roadmap and set overall technical direction for our infrastructure team
• Design and implement windows infrastructure projects that will solve problems within the windows environment. 
• Work closely with End User Support teams and Infrastructure Delivery Teams (stores) and help define their workflow and runbooks 
• Provide insightful data to guide decision making and offer proactive solutions.