Job Summary
As a Senior ServiceNow Architect/Developer, you will be responsible for designing, developing, and implementing ServiceNow solutions that align with business objectives. You will work closely with stakeholders to understand their needs and translate them into effective technical solutions.
Key Responsibilities
- Design and implement scalable ServiceNow solutions, ensuring best practices are followed.
- Develop technical architecture and design documents.
- Customize and configure ServiceNow applications and modules.
- Write scripts, business rules, and workflows to enhance system functionality.
- Implement and maintain integrations between ServiceNow and other systems.
- Work with project managers, business analysts, and other stakeholders to gather requirements and deliver solutions.
- Conduct system testing and debugging / Troubleshoot and resolve issues in a timely manner.
- Maintain comprehensive documentation of configurations, customizations, and processes.
- Provide ongoing support and enhancements to existing ServiceNow solutions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 10+ years of experience with ServiceNow, including hands-on development and architecture.
- Strong understanding of ITSM, ITOM, and other ServiceNow modules.
- Proficiency in JavaScript, Glide API, and ServiceNow development tools.
- Experience with ServiceNow administration and configuration.
- Familiarity with Agile methodologies and project management practices.