Responsibilities

• Lead and manage a 24/7 Service Desk team, providing mentorship and daily guidance to team members. Promote a collaborative and high-performing culture.
• Assign tasks and manage resource allocation effectively to ensure team goals are met and operational efficiency is maintained.
• Oversee the implementation, maintenance, and continuous improvement of the organization’s IT infrastructure to ensure scalability, reliability, and security.
• Support and optimize cloud performance and cost-efficiency, ensuring optimal resource utilization and effective scaling practices.
• Address and troubleshoot infrastructure and cloud-related issues promptly to minimize downtime and disruptions to service.
• Monitor and enhance the performance of digital systems and services to deliver seamless experiences for both internal and external stakeholders.
• Supervise the desktop support function, ensuring that all employees have the technological tools and support they need to work efficiently.
• Manage the procurement process for technology resources, including hardware and software, ensuring cost-effective purchasing and timely acquisition.
• Work closely with other departments to align IT infrastructure and cloud strategies with company objectives and future growth.
• Contribute to the execution of scaling strategies for infrastructure and cloud resources to support business expansion.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven leadership experience in managing teams within infrastructure and cloud operations.
• Strong technical expertise with a comprehensive understanding of cloud technologies, IT infrastructure, and networking.
• Exceptional project management skills, with the ability to manage multiple initiatives simultaneously.
• Excellent problem-solving capabilities, with a track record of addressing complex technical issues effectively.
• Outstanding communication and interpersonal skills, capable of working collaboratively with cross-functional teams and stakeholders.
• Familiarity with IT service management (ITSM) frameworks and best practices.

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