Process user access requests, provision roles/permissions, and manage deactivation/reactivation within 24 hours. Regularly audit platform licenses and update profiles for role changes (monthly).
Create rule-based access models for content distribution and monitor adoption of content profiles, conducting maintenance as needed.
Perform diagnostic assessments, resolve common issues, and manage Seismic support inquiries, rerouting complex cases to relevant stakeholders.
Build and maintain dynamic reports, dashboards, and key metrics. Perform platform health monitoring and enhance reporting architecture.
Document user groups, permissions, configurations, and process flows. Define standardized dashboard templates and maintain Seismic change logs.
Conduct regression testing, impact analysis, and evaluate Seismic releases. Pilot early-access features and update documentation accordingly.
Identify opportunities for automated workflows and improvements to the support-queue process.
Required Technical Skills
Strong stakeholder communication and support triage capabilities.
Experience with SaaS platform administration and role-based access management.
Ability to design scalable, rule-based content distribution models.
Experience with reporting and dashboard development, along with strong analytical skills.
Expertise in process mapping for onboarding/offboarding workflows and managing regression testing.
Strong documentation skills, with a clear focus on configuration management and change control.
Troubleshooting, diagnostic, and root cause analysis skills.
Continuous improvement mindset for optimizing workflows and platform usage.