Roles and Responsibilities

• Process user access requests, provision roles/permissions, and manage deactivation/reactivation within 24 hours. Regularly audit platform licenses and update profiles for role changes (monthly).
• Create rule-based access models for content distribution and monitor adoption of content profiles, conducting maintenance as needed.
• Perform diagnostic assessments, resolve common issues, and manage Seismic support inquiries, rerouting complex cases to relevant stakeholders.
• Build and maintain dynamic reports, dashboards, and key metrics. Perform platform health monitoring and enhance reporting architecture.
• Document user groups, permissions, configurations, and process flows. Define standardized dashboard templates and maintain Seismic change logs.
• Conduct regression testing, impact analysis, and evaluate Seismic releases. Pilot early-access features and update documentation accordingly.
• Identify opportunities for automated workflows and improvements to the support-queue process.

Required Technical Skills

• Strong stakeholder communication and support triage capabilities.
• Experience with SaaS platform administration and role-based access management.
• Ability to design scalable, rule-based content distribution models.
• Experience with reporting and dashboard development, along with strong analytical skills.
• Expertise in process mapping for onboarding/offboarding workflows and managing regression testing.
• Strong documentation skills, with a clear focus on configuration management and change control.
• Troubleshooting, diagnostic, and root cause analysis skills.
• Continuous improvement mindset for optimizing workflows and platform usage.

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