Technical / Functional Skills

• Experience in writing Functional Design documents.
• Changes approach or method to best fit the situation; considers target audiences for messages and adjusts presentation to accommodate audience familiarity with the topic, amount of detail to ensure understanding, sensitivity of the information, and degree of urgency involved.
• Demonstrates patience and self-control under difficult or adverse circumstances; handles stress well. 
• Acts as a liaison to internal and/or external groups to ensure the sharing/exchanging of information required for organizational effectiveness. 
• Probes for more information when appropriate; asks pointed questions of customers and others to uncover critical issues and concerns; restates ideas to confirm understanding.
• Demonstrate intimate knowledge, understanding and application of the impact that information systems have on the efficiency and effectiveness of the company. 
• Identifies potential benefits in seemingly negative situations and emphasizes these when developing solutions; uses problem situations and their solutions to improve work processes.
• Conveys a curiosity and hunger for learning; makes efforts to improve skills in one’s own technical/professional area.
• Demonstrate a bias for action, focusing on achieving results/adding value rather than performing activities.
• Creates opportunities for clients to articulate, clarify, and prioritize their needs and issues. 
• Reacts well under pressure; controls emotions in pressure situations; takes time to calm down and gain perspective before taking action; considers several methods of responding, then selects the best one.
• Uses clear, direct language when describing workflows and procedures; avoids overusing technical terms or company jargon; uses outlines to clarify the sequence of tasks and diagrams or charts to provide a visual picture of the process.

 

Experience Required

• Bachelor’s degree in Computer Science or other related technical field and/or equivalent combination of education and/or experience.
• Business/Functional Analysis experience: 10+ years 
• Subject Matter Expertise in implementing or executing Distributed Order Management software directly in the corresponding business domain (Order Management, Inventory, Logistics, etc.).

 

Roles & Responsibilities

• Has a strong understanding of the content, processes and procedures associated with implementing and maintaining DOM systems.
• Has strong root cause analysis and trouble shooting skills.
• Conduct detailed analysis with limited instructions and guidance. Focus on identifying the key problem before embarking on a solution; correctly identify the true problem versus one or more symptoms. 
• Assess environment and identify areas for improvement; suggest solutions. 
• Facilitate the process of gathering and documenting user/project requirements; Build FDD and work with Technical team to complete requirements.
• Responsible for providing expertise and best practice recommendations to operations staff.
• Must have strong functional knowledge of OMS Modules as well as the business processes that are required for each.
• Responsible for creating systems test plans and then ultimately performing systems testing for assigned change requests.
• Must have ability to build design documents based on meetings, JAD sessions or other requirements gathering tools, with developers and end-users
• Must have the ability to analyze current business processes and build current process model diagrams and make recommendations on changes to improve process