Responsibilities:

• Design and implement the ServiceNow platform to meet the needs of IT Service Management.
• Provide architectural solution design and work closely with the development team.
• Assist in the maintenance and upgrades of existing ServiceNow platform.
• Participate in design reviews and recommend improvements.
• Design workflows, integrations with other tools, and customizations to meet business requirements.
• Optimize the performance of the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements.
• Provide support in all phases of development and ensure to deliver high-quality products.
• Provide training and mentor other team members when required.
• Analyze and troubleshoot application issues in a timely fashion.
• Develop the most effective technical solutions to meet business requirements.
• Work with other team members in planning, prioritizing and executing assigned tasks within deadlines.
• Assist in risk assessment and mitigation activities.
• Attend team meetings to communicate project status and discuss new ideas and any issues.
• Recommend new technologies to ensure quality and productivity.
• Assist in technical audits and make sure to implement audit recommendations.
• Make business presentations and solutions to senior leadership team.
• Protect the organization by keeping information confidential and safe.
• Provide information and reporting by collecting, analyzing, and summarizing development and service issues.

 

Requirements:

• ServiceNow Certified Application Developer (CAD), ServiceNow Certified Systems Administrator or ServiceNow Certified Implementation Specialist.
• Strong knowledge and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, Discovery, Asset Management, Security vulnerabilities, and Release Management.
• Proven experience in designing and implementing ServiceNow solutions to meet business requirements.
• Demonstrated ability to work collaboratively with cross-functional teams to deliver successful projects.
• Excellent problem-solving skills and ability to think critically.
• Strong written and verbal communication skills.
• Strong organizational skills with the ability to multitask and manage multiple priorities.
• Ability to work independently with minimal supervision.
• Familiarity with ITIL and ITSM frameworks.