Mentor and share technical knowledge/guidance to team.
Design technical solutions and best practices guidance based on customer requirements and convert to functional requirements.
Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.
Design, develop, and maintain IT Service Management applications using ServiceNow.
Collaborate with cross-functional teams to ensure that IT services are aligned with business objectives.
Troubleshoot and resolve issues related to IT Service Management applications.
Required Qualifications/Skills
Experience as a Senior Technical Lead / Architect / Consultant.
Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations.
Experienced in leading at least 3 or more Transformation Implementation projects in ITSM /ITOM /ITAM / Integrations area and complete Implementation lifecycle for ServiceNow.
Expertise ServiceNow deployments, integration with other third-party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
Experience in IT Asset Management Lifecycle and ServiceNow HAM Pro features and functions.