Roles and Responsibilities

• Lead end-to-end processes for credit card issuer areas including card applications, account management, credit terms, rewards & benefits, payment processing, billing, collections, and month-end processing.
• Manage monetary and non-monetary processing, credit bureau processing, reissues, and ensure compliance with interest rates and cardholder data regulations.
• Collaborate with business stakeholders to define and document business processes, automation requirements, and create detailed use cases, process flows, and user stories.
• Work with IT teams to translate business requirements into technical specifications and support the development of automation solutions.
• Develop test plans, create test cases, and conduct testing to ensure automation solutions meet business requirements. Provide ongoing training and support to end users.
• Stay updated on industry trends, best practices, and emerging automation solutions.

Requirements

• 15+ years of experience in the credit card and payments industry with 10+ years in the credit card issuer lifecycle.
• In-depth knowledge of credit card applications, payments, billing, rewards, regulatory compliance, and financial processing.
• Strong ability to collaborate with business and IT teams to define and implement solutions.
• Excellent communication, documentation, and facilitation skills to work with stakeholders and cross-functional teams.
• Familiarity with BIAN methodology & standards.

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