We are seeking a skilled Site Reliability Engineer (SRE) with a focus on L2 Production Support to join our dynamic team. The ideal candidate will have experience with Node.js, AWS Lambda, and strong production support capabilities.

Primary Responsibilities

• Provide Level 2 production support for applications and services, ensuring high availability and performance.
• Monitor system health and performance, utilizing tools like New Relic to set up alerts and dashboards.
• Troubleshoot and resolve incidents effectively and efficiently, minimizing downtime.
• Collaborate with development teams to enhance system reliability and performance.
• Automate routine tasks to improve efficiency and reduce manual intervention.
• Document processes, incidents, and resolutions for knowledge sharing and future reference.

Required Skills

• Proven experience in providing L2 support in a production environment.
• Proficiency in developing and troubleshooting applications built with Node.js.
• Experience in serverless architecture, specifically with AWS Lambda functions.
• Familiarity with ServiceNow for incident management and service requests.
• Experience in setting up alerts and monitoring through New Relic dashboards.

Preferred Qualifications

• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills for effective collaboration with cross-functional teams.
• Familiarity with CI/CD processes and tools.

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