Job Summary
We are seeking a SIAM Administrator with strong expertise in SIAM frameworks, ITIL processes, and multi-vendor service management. The role is responsible for governing end-to-end service integration, ensuring seamless delivery across IT towers, and driving service excellence in a complex vendor ecosystem.
Required Skills
- Strong knowledge of SIAM frameworks and methodologies
- Good understanding of ITIL v3 / ITIL 4
- Experience in multi-vendor service management
- Hands-on experience with ITSM tools (ServiceNow preferred)
- Knowledge of IT infrastructure, applications, and cloud (Azure/AWS)
- Understanding of service integration across multiple IT towers
- Exposure to DevOps and Agile environments (preferred)
Roles & Responsibilities
- Design and maintain the SIAM operating model and governance framework.
- Manage end-to-end service integration across multiple vendors and IT towers.
- Define and enforce SLAs, OLAs, KPIs, and governance standards.
- Oversee Incident, Problem, Change, and Release Management across providers.
- Act as a single point of accountability for service delivery across vendors.
- Coordinate service reviews, governance meetings, and escalations.
- Resolve cross-vendor issues and ensure seamless collaboration.
- Drive Continual Service Improvement (CSI) and process maturity.
- Support vendor onboarding/offboarding and service transition activities.
- Develop dashboards and reports for service performance, risks, and compliance.
- Ensure alignment with ITIL best practices and business requirements.