Roles and Responsibilities

• Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
• Formulate and maintain salesforce solution documentation.
• Works with the design team to ensure that the most significant business operations are addressed.
• Educates and promotes CRM standard procedures .
• Create a requirements management strategy for the project, which describes; the process for elicitation, documentation standards, and formats.
• Maintain a functional grasp of the business requirements and project solutions.

Required Qualifications/Skills

• Min 6+ years as Business Analysts experience.
• Bachelor's in Computer Science, Information Technology, or a related field.
• Proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
• Experience in other Salesforce cloud will be a plus point.
• Hands On Experience on SFMC.
• Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.

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