Key Responsibilities

• Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond.
• Consult with Process Leaders to develop appropriate technical solutions in Service Now.
• Follows up on outstanding development needs and provides timely status reports to the managers/stakeholders.
• Adapt/implement best practices to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
• Communicates technical problems and solutions to both technical and non-technical audiences.
• Advises on options, risks, and impacts on business / ITIL processes.

Required Qualifications

• Strong experience with the development and implementation of ServiceNow ITSM modules.
• Good experience in integrating ServiceNow with 3 rd party applications is required.
• The ability to perform API-based integrations within the ServiceNow platform is a must.
• Experience in Retail Service Management would be an added benefit.
• Good experience in ServiceNow implementations, designing complex workflows, and writing automation scripts.
• Experience with migrating the ServiceNow data model between two or more instances including CMDB and ITSM processes is expected.
• Working knowledge of Business Rules, Web Services, Access Control Rules, and Scripting.
• Certification in ITIL / ServiceNow will be an added advantage.

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