Key Responsibilities

• Lead the implementation of ITSM solutions, including one or more additional modules (ITOM, ITBM, GRC, CSM, HRSD).
• Develop ServiceNow scripts (Business Rules, Script Includes, Fix Scripts, Workflows, UI Actions, Client Scripts, Email Inbound).
• Design and create Service Portal widgets.
• Implement REST and SOAP-based integrations, including scripted APIs.
• Manage authentication methods (Auth 2.0, certificates, Mid Server).
• Lead projects on ServiceNow Discovery, Service Mapping, Event Management, and Orchestration.
• Manage MID Server installation and configurations.
• Develop custom applications and implement LDAP/Active Directory/SSO integrations.
• Use Flow Designer and Integration Hub for complex use cases.
• Analyze systems to identify patterns, troubleshoot, and optimize software applications.

Required Qualifications

• Hands-on experience in ServiceNow ITSM and at least one additional module (ITOM, ITBM, GRC, CSM, HRSD).
• Strong scripting experience (Business Rules, Script Includes, UI Actions, Client Scripts).
• Extensive experience with ServiceNow integrations (REST/SOAP APIs).
• Knowledge of MID Server, LDAP/Active Directory, and SSO implementations.
• Experience with custom application development and ServiceNow project management in domain-separated instances.
• Strong analytical and problem-solving skills with a focus on optimization.
• Proficiency in coding, automation tools, and cross-platform testing.

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