ServiceNow Sr Developer (ITSM,CMDB,ITOM,SAM,HAM)

  • Salary

    $140,000 - $150,000 Per Year

Experience

8 to 15 Years

Posted On

Jun 02, 2023

Company

Techvilla Solutions

Travel Requirements

0%

Job Overview

Required Skills

  • ITSM
  • ServiceNow
  • CMDB
  • CSDM
  • Asset Management
  • Incident Management
  • Change Management
  • Service Mapping
  • ITSM dashboards
  • ITOM
  • ITAM
  • SAM
  • HAM

Job Type

Full-time

Location

Irvine, CA

Job Description

Technical / Functional Skills

  • This position is responsible for implementing ITSM requirements for a new ServiceNow implementation.
  • Support the design, development, testing and implementation of automated processes and workflows for ITSM applications
  • Configuration Management (CMDB and CSDM), Asset Management, Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Request Management, Continual Improvement Management, Knowledge Management, Asset Management, and Performance Analytics
  • Automate processes and workflows for gathering, populating, and maintaining CMDB data
  • Configure integrations with other data sources
  • Identify, configure, troubleshoot, test, and resolve issues
  • Support of Service Mapping and CSDM efforts
  • Configure ITSM dashboards
  • Create requested client reports

 

Required Skills

  • Bachelor’s degree or equivalent (4-years) in Computer Science, Engineering, or related field.
  • Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4
  • Experience in Agile SCRUM methodology
  • 4+ years of development experience on ServiceNow platform with expertise on ITSM ,
  • 4+ years of practical experience and shown success with the design and build of CMDB, CSDM, and ServiceNow Service Mapping.
  • ServiceNow CMDB expert (certifications preferred)
  • ServiceNow SAM and HAM exp,serviceNow catalog dev exp
  • ServiceNow Administrator / Developer experience (certifications preferred)
  • Integration experience between ServiceNow and external tools/systems or experience with Integration Hub a plus
  • Strong experience with ServiceNow out of box functionalities
  • Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST
  • System administration experience using SHELL/BASH and/or Power Shell
  • Familiarity with XML and JSON/script language concepts
  • Knowledge of tools such as HCL BigFix, SCCM, JAMF, SPLUNK, SolarWinds
  • Write automation scripts using common automation tools
  • Teamwork and collaboration
  • Resourceful, takes the initiative to accomplish goals and objectives
  • Excellent oral and written communications
  • Organized and analytical, adept at working in a team environment
  • Ability to handle multiple priorities
  • Adaptability / ability to manage change
  • Problem solving / analytical thinking with a results-oriented focus
  • Strong understanding of application architectures
  • Experience mapping cloud resources to application
  • Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery, a plus
  • Comprehensive understanding of Event Management monitoring tools for servers and network, a plus

Job ID: TS230112

  • Posted By

    James William

Designation

Sr. HR

Company

Techvilla Solutions

Last Login

Mar 27, 2024

Posted On

Jun 02, 2023


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