Roles and Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Develops the program strategy, supporting business case and various high-level project plans.
• Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business. May also coordinate with multiple project managers to assemble overall program plan.
• Serves as a subject matter expert and mentor to project managers and project leaders to educate and assist them with implementing project management processes and making improvement/changes.
• Accountable for the development and execution of project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations.
• Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate.
• Responsible for delivering all projects contained in the project portfolio on time, within budget and meeting the strategic and business requirements.
• Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.
• Responsible for managing all aspects of the design, development and implementation of the program.
• Leading workshops focused on ServiceNow SAMPro and License Management functionality and design
• Ensure team is guiding and creates documentation based on the customer's needs throughout the engagement
• Prepare all customer-facing deliverables focused on process
• Driving training and mentoring in functional areas of License Management.

Required Experience/Skills

• 8+ Years of experience in area of Managing projects in Service Management especially License Management, IT Asset Management and Event Management.
• Minimum 8 years of experience in IT Project Management.
• Have good consulting knowledge (providing options with pros, cons and risks) in an IT Service Delivery / Shared Services environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)
• Experience in analyzing and recommending IT strategies based on business priorities
• Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements  
• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
• Software Asset Management (SAM) Certification

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