Roles and Responsibilities

• Facilitate and drive the Software Asset Management (SAM) process workshops 
• Understand current process and define future state of process (SAM)
• Need to understand and define future state process in all aspects of SAM
• Need to guide ServiceNow SAM Pro tools team on implementation above process. 
• Working with business team (SAM Manager) in defining and documenting various requirements for implementing in ServiceNow SAM Pro
• Documenting process/flows in visual diagrams 
• Validation of implemented process in ServiceNow Sam Pro.
• Coordinating User acceptance Testing.
• Coordinating with business team to create user stories in Agile project management tools like Jira/ADO.

Required Qualifications/Skills 

• Minimum 8+ years of experience in Software Asset management as Functional Consultant
• Experience in using ServiceNow SAM Pro as Software Asset Management Tool
• Expertise on Asset Management process (HAM and SAM)
• Expertise in Software Asset Management lifecycle and Software License Compliance Management
• Strong knowledge on Software Discovery, Normalization, Reconciliation process
• Understanding KPIs and convert them to requirements for implementation using ServiceNow SAM Pro
• Knowledge on ITOM, Content Library, CSDN.
• Knowledge on creating and using dashboards on various SAM KPIs
• Exceptional communication skills, with the ability to translate functional requirements to technical information
• Experience in using other SAM tools like Flexera and SNOW
• Agile project management tools 

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