Lead a team of ServiceNow developers, web designers, integration SMEs, and QA analysts to build and deploy the applications meeting the customer requirements.
Lead ServiceNow implementation and digital transformation journeys for ITSM, ITOM, FSM, Data Migrations, and catalog forms.
Lead workshops to understand customers’ business imperatives, technology landscape, and transformation priorities.
Interfacing with implementation teams, explaining customer requirements, to ensure a successful transition and delivery execution.
Actively engages in Governance call, allowing for a grasp of the initial user requests' requirements.
Collaborates with both internal and external stakeholders to enhance the story with relevant details, ensuring that the requirements are communicated in a clear and understandable manner for developers, thereby enhancing their productivity.
Closely collaborates with team leads and architects to facilitate the creation and documentation of appropriate solutions within the story.
Work alongside leaders to maintain awareness of the customer experience team's progress and achievements.
Diligently tracks all the stories that need to be delivered within a given timeframe.
Perform framework-driven assessment to benchmark customers’ maturity levels across specific domains & functions.
Consult clients on improving employee experience, HR Agent experience, optimizing workflows, and simplifying HR Service Delivery.
Map customers’ business problems to ServiceNow solutions.
Present a PoV to customers on how to leverage the platform to address business priorities.
Prepare a business case for ServiceNow-driven transformation.
Craft a solution roadmap aligned with the customer’s business and technology strategy
Must Have Technical/Experience
Experience in ITSM, ITOM, FSM, Data Migrations, and catalog forms.
Experience leading large-scale implementation and transformation programs is preferable.
Experience in Advisory, Consulting, and Solutioning HRSD, WSD, and S2P is preferred.
Experience in collaborating with multiple stakeholders from within the organization, customers, as well as partners.
Expertise in ServiceNow deployments, ITSM, ITOM, FSM, Data Migrations, catalog forms, consolidations, upgrades, integration with other third-party systems, and Orchestration.
Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements.
Experience in defining and documenting governance processes and procedures,a nd ensuring that the processes are followed. Generic Managerial Skills.
Good Communication and presentation skills, Client handling
Thought leadership – Steer the team towards success by creating a trust environment.
Good at creating required information for Reporting and Dashboards