Responsibilities

• Develop and execute test plans, test cases, and test scripts for ServiceNow applications.
• Perform functional, integration, and regression testing to ensure software quality.
• Identify, document, and track defects using issue-tracking tools.
• Collaborate with developers and product owners to understand requirements and provide feedback.
• Automate testing processes where applicable to enhance efficiency and coverage.
• Conduct performance and security testing to validate system robustness.
• Participate in sprint planning and retrospectives to ensure quality assurance is integrated into the development lifecycle.
• Provide support during user acceptance testing (UAT) and assist end-users as needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience as a QA engineer with ServiceNow applications.
• Strong understanding of software testing methodologies and best practices.
• Proficiency in test automation tools and frameworks.
• Familiarity with ServiceNow platform functionalities and scripting (e.g., JavaScript, Glide).
• Experience with Agile methodologies and tools (e.g., JIRA, Confluence).
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration abilities.

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