Responsibilities

• Lead the design and implementation of secure, scalable ServiceNow solutions aligned with business goals.
• Collaborate with stakeholders to translate business needs into technical solutions.
• Oversee the customization of ServiceNow applications, modules, and workflows.
• Design and implement integrations between ServiceNow and other enterprise systems.
• Provide guidance to development teams on best practices and standards.
• Drive performance improvements and optimize user experience on the ServiceNow platform.
• Ensure compliance with security and regulatory standards.
• Create technical documentation and conduct training sessions for users.
• Stay current with ServiceNow trends and lead process innovation.

Qualifications

• 10+ years in IT, with 5+ years in ServiceNow/Enterprise Architecture. Proven experience with ITSM, ITAM, and CMDB modules.
• Proficient in XML, HTML, JavaScript, and web services. Strong knowledge of SDLC and ServiceNow development tools.
• At least two valid ServiceNow certifications.
• Strong communication, problem-solving, and leadership skills.
• Experience with Agile methodologies and additional ServiceNow modules (e.g., HRSD, ITOM).

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