The Role

The Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.

To be successful in this role, we prefer someone who has:

• ServiceNow Certifications: Certified Technical Architect (CTA) or the minimum certification requirements to qualify for CTA Program which include:
  – Certified System Administrator Certification (CSA)
  – Certified Application Developer (CAD)
  – Any two Certified Implementation Specialist (CIS) disciplines (ServiceNow may require specific CIS certification based on customer/account specific outcomes)
• 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
• Consulting experience
• Creativity and comfort with running programs independently within a "startup paced" environment
• Success driving complex issues through analysis and resolution
• Ability to relay complex information to diverse set of audiences, both technical and non-technical
• Develop relationships with customer, squad, and ServiceNow partners to deliver exceptional customer success
• Large program experience leading architecture and design
• Enterprise architecture experience
• Cloud application technology experience
• Experience working with the US Public Sector / Government
• Ability to gain government clearance

Role Responsibilities:

• Work with the customer across executive, platform owner, enterprise architects, and development teams during the structuring and implementation of solutions.
• Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
• Provide a variety of knowledge across multiple workflows.
• Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
• Translate goals to outcomes into a customer roadmap.
• Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
• Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
• Manage technical governance, and a delivery operating model and governance.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Be an active contributor of leading practices and expertise related to the ServiceNow platform.
• Support the professional development of others through means of mentoring.

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