Roles and Responsibilities 

• Collaborate with the ServiceNow Product Owners and Process Owners on demand management, prioritization, enhancements, and operational support for listed services
• Understands Common Service Data Model (CSDM), CMDB architecture, its integrations with other sources, ServiceNow Discovery, Service Mapping designed by Customer and the importance of various CI attributes, data relationships, asset and CI tables and the dependencies between them.
• Supports the development and improvements for the data quality dashboard or ServiceNow CMDB health check reports (CMDB Health Dashboard)
• Reports the holistic high-level CMDB health metrics for Lilly Management (% accuracy across IDS, action completion reports etc.)
• Provide training, consulting, and guidance to the Technical Analysts and the local configuration managers (LCM) across Information and Digital Solutions (IDS) for data accuracy and quality
• Support the development of the guidelines and execution of data clean-up or refresh
• Support the establishment of the timelines and deadlines for partners to address the gaps and inconsistencies.

Qualifications

• Strong Technical leadership in one or more services in scope for this engagement
• Bachelor's degree in computer science, management information systems, or related field, preferred
• Deep understanding of project management phases, techniques, and tools; ability to work hand-in-hand with Project Manager
• ServiceNow Implementation Experience in the Microsoft Azure cloud
• Comfortable working in a fast-paced technology environment

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