ServiceNow HRSD Integration Specialist

Roles and Responsibilities

• Configure and enhance ServiceNow HRSD modules, Employee Service Centers, and knowledge portals.
• Design and implement integrations between ServiceNow, Workday, Microsoft 365, Active Directory, and other enterprise applications.
• Develop and support REST API-based integrations using JSON and authentication protocols.
• Automate HR workflows covering employee onboarding, offboarding, benefits, payroll, learning, and case management.
• Analyze employee journeys and identify opportunities to improve self-service and workflow automation.
• Support Virtual Agents, conversational interfaces, knowledge management, and employee productivity solutions.
• Collaborate with HR, IT, Security, and Employee Experience teams to improve service delivery.
• Prepare business requirements, process flows, integration specifications, and user stories.
• Explore AI-powered employee support solutions using Moveworks, Microsoft Copilot, and enterprise AI assistants.

Required Skills & Experience

• 3–5 years of experience in ServiceNow HRSD, HR technology, employee experience platforms, or HR process automation.
• Hands-on experience with ServiceNow HRSD and employee self-service solutions.
• Experience integrating Workday, ServiceNow, Microsoft 365, Active Directory, or similar enterprise platforms.
• Strong understanding of REST APIs, JSON, authentication, and enterprise integrations.
• Experience with workflow automation and case management.
• Knowledge of HR operations, employee lifecycle processes, and HR service delivery.

Preferred Skills

• ServiceNow HRSD certification.
• Workday integration experience.
• Experience with ServiceNow Virtual Agent and conversational technologies.
• Knowledge of Microsoft Copilot, Power Platform, AI assistants, or chatbots.
• Exposure to Moveworks, enterprise search, and knowledge management platforms.
• Experience supporting large enterprise employee populations.

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