- Bachelor's Degree in Computer Science or Computer Engineering or related field and 8+ years of experience; additional years of experience in software engineering/developing will be considered in lieu of degree.
- Must have extensive programming experience in Java Script, Angular JS Framework, HTML, XML.
- Understands technical and functional design requirements related to ServiceNow.
- Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM applications.
- Experience as a Software Engineer/Cloud Engineer/AWS Architect.
- Experience with AWS, Service Now.
- Cloud admin/arch experience.
- Create automation scripts/utilities, data migration.
- Experience building Environments for dev/test/prod, rebuilding instances.
- Experience with PKI setups, certification maintenance.
- Experience with Dashboard tools, data visualization.
- Strong understanding of ETL processes.
- Experience Developing dashboards and updating logic.
- SQL and relational database experience.
- Candidate must also be familiar with sound software engineering principles and methodologies.
- Knowledge of developing in a Windows operating environment.
- Proven experience in solving challenging technical problems.
- Knowledge of ITIL framework and understanding of (Asset/Configuration/Incident/Problem Management, Product Catalog etc.).
- Knowledge of Business management, IT Operations Management.
- Hands-on design, development and deployment experience with the ServiceNow platform.
- Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
- Thorough understanding of ITIL/ITSM processes.
- HTML/CSS/AJAX, AngularJS knowledge.
- UI Pages and Jelly.
- ACL and its debugging.
Preferred Qualifications:
- Service Now Certified Application Developer
- Experience with Agile development environment and concepts
- ITIL Certified