Key Responsibilities

• Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform.
• Work with Architect and customers for the technical requirements, document them, play back and baseline.
• Develop a design aligned with the Architecture (if applicable) and technical requirements.
• Perform Sprint activities (if agile) with the customer and the team
• Develop User stories from the requirements.
• Estimate effort, Work with the product sponsor to prioritize the user stores.
• Do sprint planning, Identify and manage risks and challenges.
• Assign sprint activities to the team.
• Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements.
• Track and share the status of sprint / user stories with the Project Manager
• Ensure the quality deployment of the product as per the design.
• Ensure the security and resilience of the components as per the design.
• Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design.

Qualifications

• Strong background in Computer Science and Software Development
• Proficiency in Back-End Web Development
• Experience with Programming and Object-Oriented Programming (OOP) concepts
• Knowledge of ServiceNow platform and its functionalities
• Ability to design and develop custom ServiceNow applications
• Excellent problem-solving and debugging skills
• Strong attention to detail and quality assurance
• Experience with IT Service Management (ITSM) processes is a plus
• Certifications in ServiceNow Development or Administration are beneficial