• Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform.
• Work with Architect and customers for the technical requirements, document them, play back and baseline.
• Develop a design aligned with the Architecture (if applicable) and technical requirements.
• Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. 
• Perform Sprint activities (if agile) with the customer and the team
• Develop User stories from the requirements.
• Estimate effort, Work with the product sponsor to prioritize the user stores.
• Do sprint planning.
• Assign sprint activities to the team.
• Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements.
• Track and share the status of sprint / user stories with the Project Manager
• Identify and manage risks and challenges.
• Ensure the quality deployment of the product as per the design.
• Ensure the security and resilience of the components as per the design.
• Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design

Preferred Qualifications

• Bachelor's degree in Computer Science or related field
• Knowledge of ServiceNow platform and development best practices
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, or CSM
• ServiceNow certifications (e.g., Certified Application Developer) are a plus