We are seeking a certified ServiceNow Developer/Administrator to manage, develop, and support multiple FedRamp ServiceNow instances in a fast-paced Agile environment. The role involves platform administration, development, integrations, and production support to meet the needs of business stakeholders and ensure high availability of ServiceNow applications.
Key Responsibilities
- Configure, develop, and maintain the ServiceNow platform, including routine changes, customizations, and application adjustments.
- Provision, install, operate, and maintain ServiceNow instances across production and non-production environments.
- Perform daily, weekly, and monthly system monitoring, verifying integrity and availability of applications.
- Collaborate with Platform and Delivery teams to execute upgrades, patching, and configuration changes.
- Assist with report and dashboard configuration, maintenance, and operational administration tasks.
- Participate in code reviews, mentor junior admins/developers, and collaborate on development projects.
- Work closely with business stakeholders to gather requirements and design effective solutions.
- Support production issues, incident resolution, and troubleshooting across all ServiceNow instances.
- Document administrative processes, configurations, and issue resolutions.
- Actively participate in Agile ceremonies, including daily scrums.
Required Skills & Experience
- ServiceNow Certified Application Developer (CAD) – active certification verified via ServiceNow Partner Portal.
- Strong experience in ServiceNow development, administration, and integration.
- ITIL v3 or ITIL v4 certified.
- Hands-on experience with ServiceNow reporting, dashboards, workflows, and customizations.
- Experience managing multiple instances, including FedRamp environments.
- Strong troubleshooting, problem-solving, and communication skills.
- Experience in Agile/Scrum methodologies.
Preferred Qualifications
- Experience mentoring junior ServiceNow admins/developers.
- Familiarity with ServiceNow upgrade and patch management processes.
- Knowledge of ServiceNow best practices, coding standards, and platform governance.