We are seeking an experienced ServiceNow CRM/FSM Developer to design, develop, and enhance ServiceNow Customer Service Management (CSM)/CRM and Field Service Management (FSM) solutions. The ideal candidate will have strong ServiceNow development expertise, experience building integrations, and the ability to deliver scalable workflows and automation that improve customer service operations.
Primary Responsibilities
- Design, develop, and customize ServiceNow CSM/CRM and FSM solutions.
- Build and maintain workflows, Flow Designer automations, business rules, and scripts.
- Develop and support integrations using APIs and web services.
- Configure and customize ServiceNow applications to meet business requirements.
- Troubleshoot, optimize, and maintain existing ServiceNow solutions.
- Collaborate with cross-functional teams to implement scalable, high-quality solutions.
- Follow best practices for development, testing, deployment, and documentation.
Required Qualifications
- 5–8 years of hands-on ServiceNow development experience.
- Experience with ServiceNow CSM/CRM or case management solutions.
- Strong experience building integrations and REST/SOAP APIs.
- Proficiency in JavaScript (server-side and client-side), ServiceNow scripting, Workflow Editor, and Flow Designer.
- Strong understanding of ServiceNow configuration, customization, and platform best practices.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD) preferred.
- CIS-CSM or FSM certification is a plus.
- Experience with ServiceNow Field Service Management (FSM).
- Exposure to AI-driven workflows, automation, or predictive capabilities.
- Familiarity with CI/CD pipelines and DevOps practices.