We are looking for ServiceNow CMDB Architect for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. The ServiceNow Architect will responsible for the overall architecture, design, implementation and integrity of the ServiceNow application within clients organisation and its commercial engagements.
Required Skills
• Bachelor’s degree or equivalent in Computer Science, Engineering, or related field.
• Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4
• Experience in Agile SCRUM methodology
• 6+ years of development experience on ServiceNow platform with expertise on ITSM
• 6+ years of practical experience and shown success with the design and build of Incident, Problem, Change modules of ServiceNow.
• ServiceNow Administrator / Developer experience (certifications preferred)
• Strong experience with ServiceNow out of box functionalities
• Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST
• System administration experience using SHELL/BASH and/or Power Shell
• Familiarity with XML and JSON/script language concepts
• Write automation scripts using common automation tools.
• Teamwork and collaboration
• Resourceful, takes the initiative to accomplish goals and objectives.
• Excellent oral and written communications
• Organized and analytical, adept at working in a team environment.
• Ability to handle multiple priorities.
• Adaptability / ability to manage change.
• Problem solving / analytical thinking with a results-oriented focus.
• Strong understanding of application architectures
• Comprehensive understanding of Event Management monitoring tools for servers and network, a plus