Technical / Functional Skills 

• Knowledge on the ServiceNow core platform modules and applications
• ServiceNow- service graph connectors
• Integration, Common Service Data Model (CSDM)
• Understanding of data ingestion methods
• Asset management; integration management
• Data integration
• Configuration management
• IoT.

 

Roles & Responsibilities

• Facilitate the definition and alignment of current processes toward improvement and recommended ServiceNow best practices together with Customer process owners, key Customer sponsors and stakeholders. 
• Advise the Product Owner(s) throughout the Engagement in story creation and refinement, ranking, adherence to the desired process outcomes, and future roadmap plans

 

Generic Managerial Skills

• Interacting with all levels of management, external bodies, stakeholders, and policy holders, including senior leadership.
• Deal effectively with ambiguous and unstructured problems and situations.
• Contribute technical knowledge in area of specialism.
• Move easily between big picture thinking and managing relevant detail.