ServiceNow Architect

Overview

We are seeking an experienced ServiceNow Architect with strong enterprise platform expertise to lead end-to-end ServiceNow implementations and drive platform strategy, design, and governance. The ideal candidate will have deep hands-on experience across ITSM, ITOM, CMDB, integrations, and platform architecture, along with strong leadership and stakeholder management skills.

Core Responsibilities

• Lead end-to-end ServiceNow platform architecture, design, and implementation across enterprise environments
• Define and govern ServiceNow platform strategy, ensuring scalability, security, and best practices
• Architect and implement ITSM and ITOM solutions, including Discovery, Service Mapping, and Event Management
• Design and govern CMDB architecture aligned with CSDM standards and data governance principles
• Implement and manage Discovery solutions, including cloud discovery for AWS and Azure environments
• Design and oversee integrations using REST, SOAP, Integration Hub, and Service Graph Connectors
• Integrate ServiceNow with enterprise monitoring tools such as Dynatrace, Splunk, cloud platforms, and Active Directory
• Ensure adherence to platform governance, coding standards, ACLs, role-based access control, and data privacy policies
• Lead platform upgrades, enhancements, and performance optimization initiatives
• Provide architectural guidance for enterprise adoption of AIOps, Virtual Agent, and GenAI capabilities
• Collaborate with business and IT stakeholders to translate requirements into scalable ServiceNow solutions
• Mentor and lead development teams, ensuring adherence to best practices and high-quality delivery

Required Skills & Experience

• 10–15+ years of overall IT experience
• 10+ years of hands-on experience in ServiceNow platform development and architecture
• Strong expertise in ITSM and ITOM modules (Discovery, Service Mapping, Event Management)
• Deep experience in CMDB design, governance, and CSDM framework implementation
• Strong understanding of cloud discovery and infrastructure (AWS, Azure)
• Advanced experience with ServiceNow integrations using REST, SOAP, Integration Hub, and Service Graph Connectors
• Experience integrating ServiceNow with monitoring tools such as Dynatrace, Splunk, cloud platforms, and Active Directory
• Strong development experience with adherence to coding standards and platform governance
• Strong knowledge of ACLs, RBAC, security, data privacy, and compliance standards
• Experience in ServiceNow platform upgrades and version management
• Strong understanding of AIOps, Virtual Agent, and GenAI capabilities within ServiceNow ecosystem

Preferred Skills

• Knowledge of additional ServiceNow modules such as GRC/IRM, HRSD, SecOps, or others
• Experience in large-scale enterprise ServiceNow implementations
• Exposure to IT operations transformation and automation initiatives
• Experience working in complex, multi-tier enterprise environments

Certifications

• Mandatory: ServiceNow Certified System Administrator (CSA)
• Preferred: Certified Application Developer (CAD) and/or ServiceNow Certified Implementation Specialist (CIS) certifications

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