Job Description

•  10+ years in IT, with 5+ years in ServiceNow architecture/design/development roles. Experience in banking or financial services strongly preferred.
•  Hands-on expertise in ITSM, ITOM, GRC/IRM, SecOps, and CMDB. Knowledge of HRSD and CSM is a plus.
•  Strong knowledge & experience of Flow Designer, Integration Hub, Scoped Apps, ATF, and Service Portal/UI Builder 
•  Proven experience integrating ServiceNow with core financial apps, identity management, and monitoring tools 
•  ServiceNow Certified System Administrator (CSA). A Certified Implementation Specialist (CISA at least one module) A Certified Technical Architect (CTA) or  Application Developer (CAD) preferred

1. Platform Architecture & Strategy

•  Define and maintain the ServiceNow architectural blueprint and roadmap for the bank.
•  Align ServiceNow implementations with banking security, risk, and compliance frameworks (e.g., SOX, FFIEC, GLBA).
•  Evaluate new ServiceNow products and releases for applicability to financial services use cases.
  

2. Solution Design & Delivery

•  Lead the end-to-end design & development for modules such as ITSM, ITOM, ITAM, GRC, SecOps, and IRM.
•  Integrate ServiceNow with core banking systems, identity management (SailPoint, Okta), and monitoring tools (Splunk, AppDynamics).
•  Establish data and integration models using Integration Hub, REST/SOAP APIs, MID servers, and Event Management.
•  Provide technical governance and design review for all ServiceNow projects.

3. Platform Governance & Optimization

•  Define governance frameworks, naming conventions, and code quality standards.
•  Conduct performance tuning, instance health checks, and ensure platform scalability.
•  Manage the CMDB design and data integrity, ensuring accurate asset and configuration tracking.

4. Stakeholder & Team Leadership

•  Partner with CIO/CTO offices, IT Operations, Security, and Compliance teams.
•  Provide technical leadership to developers, administrators, and process owners.
•  Act as trusted advisor for ServiceNow roadmap planning and license optimization.

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