Provide technical leadership and guidance for ServiceMax Asset 360 implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development
Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to senior and junior developers
Provide the necessary guidance to estimate user stories
Clarify any ambiguity with the user story requirements and baseline the estimation
Deliver Field Service Lightning application architecture, and guide development, integration, distributed data management, and application testing teams.
Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions.
Working with customers to analyze and resolve Salesforce and SERVICEMAX product-related issues/requirements
Participate in the full software development life cycle from technical design to development, testing, and deployment.
Design and develop solutions that best leverage the Asset 360 features to support critical business functions and meet project objectives, business requirements, and customer goals.
Participate in technical design discussions, and develop technical solution documentation that is aligned with business objectives.
Develop, test, and document custom development, integrations, and data migration elements of SERVICEMAX implementation.
Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
Provide thought & technology leadership on Field Service Management to customers & Practice.
Required Qualifications
8+ Years of experience.
Bachelor's degree in Computer Science, Information Technology, or related field.
Expert-level knowledge of Salesforce and SERVICEMAX.
Extensive hands-on experience with analyzing and resolving Salesforce and SERVICEMAX product-related issues/requirements.