Responsibilities

• Provide technical leadership and guidance for ServiceMax Asset 360 implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development
• Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to senior and junior developers
• Provide the necessary guidance to estimate user stories
• Clarify any ambiguity with the user story requirements and baseline the estimation
• Deliver Field Service Lightning application architecture, and guide development, integration, distributed data management, and application testing teams.
• Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions.
• Working with customers to analyze and resolve Salesforce and SERVICEMAX product-related issues/requirements
• Participate in the full software development life cycle from technical design to development, testing, and deployment.
• Design and develop solutions that best leverage the  Asset 360 features to support critical business functions and meet project objectives, business requirements, and customer goals.
• Participate in technical design discussions, and develop technical solution documentation that is aligned with business objectives.
• Develop, test, and document custom development, integrations, and data migration elements of SERVICEMAX implementation.
• Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
• Provide thought & technology leadership on Field Service Management to customers & Practice.

 

Required Qualifications

• 8+ Years of experience.
• Bachelor's degree in Computer Science, Information Technology, or related field.
  
• Expert-level knowledge of Salesforce and SERVICEMAX.
• Extensive hands-on experience with analyzing and resolving Salesforce and SERVICEMAX product-related issues/requirements.