Roles & Responsibilities

• Service Now experience is a must – has to engage the stakeholder, be able to decide whether a requirement is out of the box or to be customized and negotiate accordingly and write user stories.
• Take ownership of the ServiceNow projects delivery – scoping, design, implementation, user training and value realization. 
• Effectively communicate and manage the project stakeholders.
• Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements. 
• Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and
• Requirements Traceability Matrices (RTM) and working with stakeholders to complete User Acceptance Testing (UAT), deployment and production verification.  
• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed.  
• Learning from others is must

 

Qualifications

• 5 years’ ServiceNow experience with a focus on IT Service Management (ITSM)
• 5 years’ experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.:  Incident, Problem, Change, and Asset Mgt.)
• Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements  
• Experience defining and documenting governance processes and procedures and ensuring that the processes are followed