Skillset Requirements for the Role

• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc. 
• Experience in HR service delivery would be an added benefit.
• Experience with extending the ServiceNow schema to develop custom applications and working on ServiceNow platform capabilities and tools like Discovery, Orchestration, and other applications. 
• Good experience in ServiceNow implementations, designing complex workflows, write automated scripts.
• Ability to perform API integrations within ServiceNow is preferred. 
• Working knowledge on Business Rules, Web Services, Access Control Rules, and Scripting.
• Certification in ITIL / ServiceNow will be an added advantage.
• Excellent verbal/written communication.
• Attention to details, ability to multitask, and effective time management skills.
• Minimum 5+ years’ experience in development / implementation / configuration of ServiceNow ITSM solution.
• Ability to work independently and collaboratively in a remote setting.
• Strong communication skills, both written and verbal

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