•Project Management skills

•Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS(optional) )

•Good Communication and presentation skills, Client handling.

•Java Scripting knowledge and hands on experience on it.

•Hands-on with ITIL Process implementation.

•Service-now for custom Application Design & Development.

•Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.

•Hands-on design, development and deployment experience with the Service-now platform.

•Hands-on migrating data from different tools into ServiceNow.

•Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.

•Review work of development team.

•Create and execute development plans as appropriate to meet changing needs and requirements.

•Communicate and enforce coding standards

•Good at creating required information for Reporting and Dashboards

•Knowledge of ITIL methodologies and processes.

 

Technical Expertise:

•Creation of script based Assignment and Approval rule.

•Creation of custom related list.

•Creation of Access Control List with the help of Scripting.

•Creation of Script based UI Policy and Client Script.

•Debugging script

•User Administration

•Web Service Integration

•User Interface Level Integration

•MID Server Integration

•Use of Import Sets for data loading from external file or database to the service-now.com

•Knowledge of ITIL V3 processes