Job Description

• 5+ years of experience as a ServiceNow Architect
• ServiceNow System Administrator certified
• ServiceNow Implementation Specialist certified
• ITIL Foundation certified with strong understanding of the ITIL framework
• Deep functional and technical knowledge of all ServiceNow modules, especially, Incident Management, Request Management, Service
• Catalog, Knowledge Management, Integration Hub/Orchestration, and Service Desk
• Experience with JavaScript and HTML and other Service Portal technologies
• Experience with modern web integration protocols (e.g. REST, JSON, SOAP/XML, etc.)
• Experience designing, building, and maintaining Configuration Management Databases (CMDB)
• Experience with ServiceNow Discovery and MID Server configuration
• Ability to clearly present ServiceNow knowledge and best practices to key stakeholders
• Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services
• Self-motivated with willingness to learn new ServiceNow applications and functionality
• Strong business analysis skill and experience, including requirements definition and process modelling
• Experience working at all levels of the organization to develop a platform roadmap and strategy and ability maintain consensus around the strategic direction
• Strong technical competency with willingness to learn.

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