Service Desk / Desktop Support Engineer

Neshent Tech

South San Francisco, CA

Posted On: Jan 28, 2026

Posted On: Jan 28, 2026

Job Overview

Job Type

Contract - W2, Contract - Independent, Contract - Corp-to-Corp

Experience

5 - 10 Years

Salary

Depends on Experience

Work Arrangement

On-Site

Travel Requirement

0%

Required Skills

  • Service Desk
  • Desktop Support
  • identity and access management
Job Description
Primary Responsibilities
  • Provide Level 1–2 Service Desk and Desktop Support for Mac, Windows, and mobile devices.
  • Monitor, triage, and resolve issues via IT ticketing system, Slack, and other support channels.
  • Deliver onsite and remote support across multiple locations; participate in after-hours/on-call rotation.
  • Support conference rooms, collaboration tools, lab, shipping, network hardware, and local printers.
  • Manage user onboarding and offboarding, including laptop imaging, deployment, access provisioning, and asset recovery.
  • Perform identity and access management (account provisioning, license management, approvals, compliance support).
  • Assist with asset lifecycle management, procurement, and software licensing.
  • Document procedures, create end-user guides, and support IT projects.
  • Respond to major incidents and support employee communications as needed.
  • Lift and carry equipment up to 25 lbs; occasional travel may be required.

 

Required Qualifications
  • 5–9 years of hands-on IT Helpdesk/Desktop Support experience.
  • Strong experience supporting Windows, macOS, mobile devices, and workstation deployments/imaging.
  • Proficiency with Google Workspace, MS Office, and collaboration tools.
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Experience supporting conference room AV and on-premise hardware.
  • Excellent customer service and communication skills with non-technical users.
  • Experience in a mid-sized or enterprise (≈2000+ users) environment.
  • Ability to work independently and within a team in a fast-paced environment.
  • Familiarity with ITSM / ITIL processes.
  • Comfortable wearing PPE when supporting lab systems.

Job ID: NT220359


Posted By

Abhishek

Resource Manager