Responsibilities

• Provide technical support for Windows 10/11, including system services and configurations.
• Use remote desktop tools to assist users and troubleshoot issues in real time.
• Diagnose and resolve hardware and software problems on desktops, laptops, printers, and peripherals.
• Manage user accounts, permissions, and groups using Active Directory tools.
• Support and troubleshoot VPN, DNS, DHCP, and other basic networking configurations.
• Log and track support requests, ensuring timely resolution and user satisfaction.
• Collaborate with IT teams on escalations and follow standard operating procedures.

Qualifications

• Solid knowledge of Windows OS (Win10/11); familiarity with macOS and Linux is a plus.
• Experience with remote support tools (e.g., TeamViewer, Remote Desktop, etc.).
• Strong troubleshooting skills in both hardware and software environments.
• Understanding of network protocols: TCP/IP, DNS, DHCP, VPN.
• Proficient with Active Directory user and group management.
• Excellent communication and problem-solving abilities.

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