Service Delivery Manager

  • Salary

    $130,000 - $140,000 Per Year

Experience

10 to 15 Years

Posted On

Sep 19, 2022

Company

Techvilla Solutions

4 View

0 Applicants

Job Overview

Required Skills

  • Service Delivery
  • Governance
  • ADM

Job Type

Full-time

Work Authorization

NA

Location

Saint Louis, MO

Job Description

Role Description

  • Accountable for end-to-end responsibility of TCS’ delivery across all business areas
  • Ensures TCS teams’ understanding of service levels and implements necessary steps to achieve the service levels
  • Provides periodic performance management reports to stakeholders on service levels
  • Facilitates overall administrative, personnel, technical, and other support as required to successfully perform 
  • Provides continuous process improvements to enhance the Services provided to end customer, including management of TCS’ execution of its Continuous Improvement Plan as it relates to this SOW
  • Review engagement status and metrics
  • Resolve escalated issues related to operations
  • Ensure health checks for the engagement
  • Ensure consistent process across all Business areas or system groups
  • Coordinate with senior management to ensure optimal governance
  • Review and management of KPIs and delivery dashboards, including utilization, service levels, and performance management, quality, and customer experience
  • Leading a team of geographically dispersed resources to deliver projects on time and within budget
  • Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence 
  • Understanding the pipeline of demand and ensure to supply required resources
  • Define and establish mechanism to derive and monitor Support and ADM SLA/Metrics
  • Define and establish Governance – Weekly, Monthly and Executive
  • Identify risks and issues, report the same appropriately to customer
  • Ensure implementation of appropriate quality processes 
  • Facilitate communication, coordination and team building activities 
  • Collaboration with stakeholders to support strategic initiatives
  • Interpret company objectives to provide group road map
     

Job ID: TVS00048

  • Posted By

    James William

Designation

Sr. HR

Company

Techvilla Solutions

Last Login

May 26, 2023

Posted On

Sep 19, 2022


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