Technical / Functional Skills

• Work with vendors, clients, carriers and technical staff on implementation, optimization and security of Cisco Unified Communications system.
• This includes but is not limited to  troubleshooting infrastructure and services including CUCM, CUC, IMP, Jabber, Webex, video infrastructure and all other Unified Communications application.
• Carry out maintenance/upgrades on all Infrastructure and endpoints
• Own analysis of new technologies from start to finish
• Provide support to Video Infrastructure team lead
• Carry out security review of infrastructure and applications
• Research, analyze, recommend and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience.
• Document procedures and processes
• Develop and maintain user guides, technical guides, project plans and any other system related documentation for respective system.
• Create help files for support teams
• Offer thoughts and solutions on improving current technology
• Escalate issues to vendors
• Provide metrics/reports for conferencing services
• Ability to function in a fast-paced organization
• Adhere to the design, programming and application standards as setup by the company.
• Including compliance with all firm and departmental policies and procedures.
• Carry out security review of infrastructure and applications

 

Required Skills:

• Ideally CCIE Collaboration, however CCNP Collaboration will be considered
• Ability to establish and maintain a client trust and confidence.
• Good written and verbal communication skills.
• Good troubleshooting skills.
• Self-sufficient, can own an issue and work on it till completion.
• Basic knowledge of the financial services industry.
• Advanced knowledge of Cisco Call Manager.
• Advanced knowledge of Cisco Meeting Server
• Advanced knowledge of Cisco Expressway/VCS. Advanced knowledge of Cisco TMS.
• Advanced knowledge of Cisco Meeting Manager
• Advanced knowledge of Cisco Endpoints
• Advanced knowledge of Cisco WebEx
• Advanced knowledge of Cisco Jabber
• Advanced knowledge of Cisco WebEx (fka Cisco Spark/Webex Teams)
• Advanced Knowledge of Microsoft Teams
• Advanced knowledge of IPTV Streaming/Multicasting