Senior Scrum Master

Responsibilities

• Lead CRM implementation projects from planning through delivery, managing scope, schedule, budget, risks, and dependencies.
• Serve as a primary client-facing contact, building trust and effectively managing expectations.
• Coordinate multiple project workstreams and ensure milestones and deliverables are completed on time.
• Facilitate Agile/Scrum ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.
• Partner closely with technical and functional teams to identify issues, remove blockers, and drive solutions.
• Provide clear project status updates, risks, recommendations, and progress reports to clients and internal stakeholders.
• Support ongoing client engagement and account management activities.
• Use Jira, Azure DevOps, or similar project and task management tools to track work and project progress.
• Contribute hands-on to Salesforce CRM and Salesforce Marketing Cloud projects.
• Apply knowledge of CRM platforms, marketing automation, and call center technologies to support effective project delivery.
• Maintain a highly organized, detail-oriented, and solutions-focused approach throughout the project lifecycle.

Required Qualifications

• Proven project management and Scrum Master experience with direct ownership of scope, schedule, and budget.
• Strong client-facing experience with the ability to build relationships and manage expectations.
• Experience with CRM implementations, preferably Salesforce.
• Hands-on experience contributing to Salesforce CRM or Salesforce Marketing Cloud projects.
• Experience with account management or ongoing client engagement models.
• Solid understanding of CRM, marketing automation, and call center technologies.
• Proficiency with Jira, Azure DevOps, or similar project/task management platforms.
• Strong written and verbal communication skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to work independently while collaborating effectively with technical and functional teams.
• Positive, solutions-oriented approach to project and client management.

Preferred Qualifications

• Experience working in healthcare, life sciences, or other regulated environments.
• Experience managing complex enterprise CRM implementations.
• Ability to contribute beyond project coordination and partner directly with technical and functional teams.
• Strong understanding of Salesforce ecosystem and implementation methodologies.

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