Position Overview
We are seeking a highly experienced, hands-on Senior Retail POS Systems Engineer to support and enhance enterprise point-of-sale (POS) applications and their integrations with internal business systems.
This role will focus on the POS application, payment solutions, and end-to-end system integrations within a modern retail technology environment. The ideal candidate brings strong retail POS experience, deep application-level troubleshooting skills, and the ability to take ownership of complex technical challenges.
The successful candidate will serve as a senior technical resource, partnering with internal teams and external vendors to optimize POS capabilities, improve system reliability, and support evolving retail business requirements.
Primary Responsibilities
- Own and support enterprise retail POS applications, ensuring functionality, performance, and reliability.
- Troubleshoot complex POS application issues by analyzing end-to-end workflows, system dependencies, and integration points.
- Manage and support integrations between POS platforms and internal enterprise systems.
- Provide technical expertise in payment processing, payment integrations, and related POS functionality.
- Partner with payment providers and technology vendors to resolve issues, evaluate capabilities, and drive improvements.
- Support retail loyalty programs, customer incentives, promotions, and related POS functionality.
- Oversee and troubleshoot POS integrations with loss prevention technologies, including camera-based solutions.
- Evaluate POS platform capabilities and recommend enhancements, solutions, and process improvements.
- Collaborate with Infrastructure and other technical teams to ensure clear ownership of underlying infrastructure and application support responsibilities.
- Take ownership of technical issues, drive root-cause analysis, and ensure timely resolution.
- Serve as a senior technical resource and provide guidance to other team members.
Required Qualifications
- Significant hands-on experience supporting and managing enterprise retail POS applications.
- Strong understanding of modern retail point-of-sale platforms and their underlying application architecture.
- Experience troubleshooting complex application issues beyond the user interface or first-level support.
- Strong understanding of POS integrations, APIs, data flows, and connectivity with internal enterprise systems.
- Solid experience with retail payment processing and payment-related integrations.
- Experience working directly with POS vendors, payment providers, and other technology partners.
- Knowledge of retail loyalty programs, incentives, promotions, and loss prevention functionality.
- Ability to take technical ownership, independently investigate issues, and drive solutions through resolution.
- Strong communication and collaboration skills, with the ability to work across application, infrastructure, and business teams.
Preferred Qualifications
- Experience with multiple enterprise retail POS platforms.
- Experience with payment gateways, payment terminals, and payment processing integrations.
- Familiarity with camera-based loss prevention and retail security integrations.
- Experience supporting POS platforms within multi-location retail environments.
- Understanding of enterprise application integration architecture and related technologies.