Job Description

• Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware.
• Report and track carrier issues, hardware RMA’s etc.
• Manage operational network maintenance activities and implement changes
• Provide monitoring & fault management and remediation of alerts.
• Tuning & optimization of monitoring systems
• Assist with root cause analysis of incidents
• Assist with periodic network reviews and analysis
• Help with establishment of operational procedures & support documentation
• Review, track and update network operations policies, standards and documentation
• Assist with development of the network management platform adoption, configuration and tuning
• Complete Daily network checks and operational handover duties
• Participate in shift rotation coverage
• 12 years of experience in IT infrastructure operations/support role
• Knowledge of network routing and switching technologies and routing protocols
• Experience with various Cisco equipment (routers, switches)
• Experience with Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable
• Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable
• Formal technical certification such as CCNA/CCNP